We believe that investment in leadership and management skills is vital not just to the growth of the business but the growth of our employees. Two key members of the Harvey team are honing their skills on a leadership and management course. Deborah Wood, office manager, and Neil Sharp, Service Team Leader, are both halfway through an Institute of Leadership and Management distance learning course; a course offered to them and paid for by the business. Martin Harvey, managing director, said: “At Harvey we have a strong, loyal team of people who really want to help the business prosper and [...]

Neil on tour! Maintaining high customer service standards is key to the success of any organisation and we think it’s safe to say that we’re not a business to rest on its laurels or one scared of admitting (sometimes reluctantly) that we don’t know everything. This is why we are constantly looking to friendly partners and suppliers to welcome members of our team into their businesses to find out how they do things. A few weeks ago, one of our service team leaders Neil Sharp did just that; travelling to London and then South Wales on a fact-finding mission. The [...]

Five of the most common pests… Pests! They come in all shapes and forms and depending on where you are in the world can be troublesome, annoying or even deadly. We see all different kinds of pests when out and about and here are five of the most common. Rats Rats can cause serious infestations. A natural survivor, rats breed extremely fast and are carriers of many dangerous diseases. A bite or scratch from a rat can cause serious illness in humans and animals. The largest group of mammals in the world, theorists believe that you’re never more than 50m [...]

Pigeons are a nuisance and can often cause damage to buildings and spread disease - not to mention the mess they make which is unsightly for both business and customer. But there’s a bigger problem facing businesses – and that’s the potential cost of their mess! Pigeon droppings are a health hazard and according to an article by the BBC, National Rail have just paid £27,000 to a commuter who ‘probably slipped on pigeon poo’ at London’s Paddington station. Note the word probably, yet still, a huge payout. Add to that bird debris such as feathers and nesting materials blocking [...]

We recently attended one of East Lancashire Chamber of Commerce Diamond Ambassador events and we were so impressed we came away as members! The Chamber’s Diamond Ambassador membership was created to mark the Queen’s Diamond Jubilee and the Chamber’s 125th Anniversary in 2012. Its purpose is to bring together a network of business leaders, CEOs and MDs to form long term relationships and become spokespeople for their sector. We believed it to be the perfect fit for purpose and comes at exactly the right time, following the appointment of Chris Saunders as Commercial Director and other key developments in the [...]

To be the best you have to be prepared to keep learning, which is exactly what four of our team members did when the headed even further ‘up North’ last week. Our friends at Graham Environmental Services, in Blairgowrie, Scotland, welcomed Steve Crowley, Neil Sharp, Deborah Wood and Chris Saunders to their offices for two days, to show them how they utilise Service Tracker in their business. We have recently implemented Service Tracker into our business in order to streamline our service and to help make us paper-free and we wanted to be sure we were using the system to [...]

2018 saw a huge rise in the need for pest control across the UK. From the hot weather to the social issues around waste disposal, it’s hard to pin-point an exact reason. Have a look at the points below and let us know why you think it is. • What winter? The number of rats has been generally increasing throughout the UK for a number of years now. We haven’t had any truly harsh winters in the UK for a while. These bitterly cold winters used to cull the number of rats we saw. At the moment, there are an [...]