Quality of service is something we place great pride in here at Harvey Environmental Services, which is why for many years we successfully received ISO 9001:2008 accreditation.
But whilst this accreditation is a great indication to customers of the effectiveness, efficiency and quality management offered by a company, it is not specific to any one industry and so isn’t particularly relevant to the pest control industry.
This is why we put a lot of time and effort into becoming one of the first pest control companies in the UK to be awarded the EN16636 standard.
This is something which all BPCA registered pest control companies are required to have achieved by later this summer and involves a tough auditing process which demonstrates the credentials and quality of businesses in the pest control industry.
“The ISO 9001:2008 accreditation served its purpose in showing customers we had quality management procedures in place, but it did not require us to prove our ability and knowledge as pest control specialists,” said Harvey Environmental Services’ managing director, Martin Harvey.
“The EN16636 standard, on the other hand, was launched by the Confederation of European Pest Management Associations (CEPA) with support from the British Pest Control Association (BPCA).
“It specifically requires accredited companies to demonstrate quality and best practice in pest control and assures customers that they are working with fully qualified integrated pest management experts.
“Some companies do not keep up-to-date with the latest products, techniques and legislation which can lead to expensive problems for customers. By working with companies who hold the EN16636 standard, customers can be confident that they are receiving a high quality, professional standard from a world-leading pest management company.”