We are celebrating a successful reaccreditation of a nationwide pest control standard.
We became the first company in Lancashire and only the 17th in the UK, to receive the EN16636 standard in 2016. The European Standard for Pest Management Services was designed to acts as a demonstration of credentials and a benchmark of quality throughout Europe.
“The EN16636 Standard is a mark of quality, so we were delighted to be one of the first to receive it,” said Martin Harvey, managing director of Harvey Environmental Services and former president of the British Pest Control Association.
“Previously we had secured ISO 9001:2008 status which proved we had quality management procedures in place, but it did not require us to prove our ability and knowledge as pest control specialists. That is why we wanted to be early adopters of the EN16636 standard because it
specifically requires accredited companies to demonstrate quality and best practice in pest control and assures customers that they are working with fully qualified integrated pest management experts.
Businesses which achieve the EN16636 standard have to be audited every 18 months to continue using the accreditation, and Harvey Environmental Services have just had a successful visit from an independent auditor from Bureau Veritas. Martin said:
“We flew through our first audit of the accreditation and were really pleased with the feedback we received. They commented that it is unsurprising our client retention rates are so high and that other businesses could learn a lot from our reporting systems.
“Retaining the EN16636 standard is really important for us to demonstrate our professional status and best practice. We couldn’t be happier with our audit report and look forward to continuing to lead the way in professionalism in the pest control industry in the future.”