We pride ourselves on good customer and partner relations and feel pretty confident that if we weren’t doing a good job for our clients they would let us know. As such, a few weeks ago we were privy to information from a competitor, sent to us by a loyal and long-standing client. While clearly a stock marketing message used in the competitor’s correspondence, the content sparked a number of questions as to their chosen campaign line: “We operate a fixed pricing policy” What does this really mean? How long are the prices fixed for? If they are fixed for several [...]
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Word on the street is that some huge retailers may only choose to work with companies who have the EN16636 standard in the near future. We have long been ambassadors of this European standard for the pest management industry, which was developed to professionalise the pest management sector and to protect clients, public health and the environment. It makes sense that we, and other pest controllers should support this standard, doesn’t it? We last year celebrated our successful reaccreditation of a nationwide pest control standard, having been the first company in Lancashire and only the 17th in the UK, to [...]
Do you choose to accept the norm or work with someone constantly pushing the boundaries? We think we’re recognised as a business which likes to push boundaries, always aiming to set and deliver new benchmarks when it comes to our pest control service. As such, we it comes to meeting legislation or training requirements, we always ask ourselves - ‘what more can we do?’. The qualifying standard needed to become a BPCA member is a Level 2 in Pest Management. We want to better that, which is why we have taken the decision to upskilling our workforce with the Advanced [...]
How do you determine the frequency of your pest control visits? For certain companies (namely food and packaging) the frequency of pest control visits is determined by an assessment of the site/s, as dictated by the BRC standard. This is an element of the BRC standard that is seen as difficult by some pest control companies and is often missed out, so how do companies know they are ticking this particular box? We can help. When assessing any site for a pest control programme we do this on a risk-based strategy in order to address the issues raised by the [...]
We’ve previously blogged about how our use of drones is helping our technicians to operate more efficiently and keep them safe when working at height, and now we’re equipping all field staff with another piece of technology to make them even more professional. We’ve invested in iPads for our technicians to assist them when visiting clients at their premises. The iPads will help them to carry out and record in-depth site audits while they are on the road rather than writing it on paper and transferring it online when they return to the office. They will also be able to [...]
‘Tis the season…. for families to make the annual trip into the loft or a forgotten about corner of the garage to retrieve Christmas trees and decorations, often to find they are in a poor state because of damp conditions and even, possibly, rodents! But it’s not only family homes which get trimmed up over the festive period, for commercial businesses, especially those in the hospitality industry, it’s also a chance to make their premises stand out from the competition. Like homeowners, when businesses enter areas of storage rooms they have often not looked at for 12 months, they can [...]
When you sign a contract with a supplier you expect that the price you’ve agreed to be the price you continue paying for throughout the life of the contract. But, we’re increasingly hearing about washroom services suppliers who are cleaning up by using dirty tactics to get people to sign up with them. Rolling contracts with variations in how and when the contract will be automatically renewed means businesses are often finding they are being charged much more than they had initially agreed to. “This is something we’re hearing about more and more from people enquiring about washroom services,” said [...]
The thought of pests and vermin being seen in schools and nurseries would send most parents and their children into a panic. But with kitchens, food stores, dining halls and bins – containing both food waste and baby’s nappies – providing ideal conditions for unwelcome visitors, it’s essential schools and nurseries have pest control measures in place. The National Union of Teachers advises schools to have policies on pest control which cover stopping pests getting into buildings, looking for evidence of the presence of pests, putting adequate cleaning measures in place and giving a member of staff responsibility for pest [...]
Fagan & Whalley Ltd, a modern logistics provider offering a first-class service with the highest quality equipment, is celebrating receiving an AA grading in its recent BRC Storage and Distribution audit. The company, which is celebrating its 90th year in business in 2017, opened a new 92,000 square foot distribution warehouse at Burnley Bridge Business Park in August this year to accommodate the growing demand for its services. Being part of the food supply chain, it is essential it holds the British Retail Consortium global standard accreditation and so they called on the services of Harvey Environmental Services to ensure [...]
News that food hygiene inspectors are visiting a new client in the hospitality industry would have some pest control experts dreading the results, but for the team here at Harvey Environmental Services, it led to some very high praise. Giovanni Testoni, Head of Operations at Bem Brasil had worked with Harvey Environmental Services in his previous roles at restaurants in the North West and got back in touch when he joined the Brazilian restaurant chain with concerns about their current pest control team. “I have known Martin and his team for about 10 years and know that they are the [...]